Please read carefully. By creating a ShipMzigo account, you agree to these Terms & Conditions, the role-specific terms below and the Privacy & Data Policy. If you do not agree, do not register or use the platform.
1. General agreement and eligibility
ShipMzigo is operated by ShipMzigo Company Limited. The platform connects merchants, warehouse owners and delivery teams for inventory, fulfilment and delivery coordination. You must be at least 18 years old, have authority to act for the business or vehicle you register, and provide information that is accurate, current and complete.
Each account is assigned one role. You may not create an account for another person, share credentials or use another person's workspace. ShipMzigo may request additional information before granting access to sensitive operational functions.
2. Account security and acceptable use
- Keep your password and verification information confidential and notify ShipMzigo promptly of suspected unauthorised access.
- Do not bypass role permissions, scrape data, probe the service, upload malicious code, impersonate another person or interfere with a warehouse, delivery or account record.
- Do not upload information that you do not have the right to share, including personal data, images, documents or product information.
- Use the service only for lawful commercial, warehousing and delivery activity. Prohibited or dangerous goods must not be entered, stored or dispatched through ShipMzigo.
3. Merchant terms
Merchants are responsible for the products and instructions they place on ShipMzigo. You agree to:
- Submit accurate business, brand, SKU, weight, value, quantity, product-condition and destination information.
- Declare incoming stock honestly. Declared stock is not available for dispatch until the receiving warehouse completes its physical inspection.
- Maintain lawful ownership or authority to sell, store and deliver the products, and comply with labelling, tax, safety, consumer and product-specific requirements.
- Review warehouse receipt counts, damage notes, holds and documents promptly, and respond to requests for release, return, repacking or disposal.
- Provide only the recipient and delivery information needed for fulfilment and ensure you have a lawful basis to share it.
- Pay agreed storage, packing, handling, delivery or other charges to the relevant provider. ShipMzigo records instructions and operational events; it does not itself process a payment unless a separate payment service is expressly enabled.
ShipMzigo does not guarantee that a warehouse will accept an application, that stock will arrive undamaged, or that a delivery will be completed. Disputes about custody, quality, payment or loss must be raised with the relevant parties using the platform records.
4. Warehouse owner and warehouse team terms
Warehouse owners and authorised team members are responsible for the locations they create and manage. You agree to:
- Provide accurate warehouse address, contact, capacity, storage rows, bin and pickup information and update it when it changes.
- Approve merchants only after a reasonable review and keep access limited to team members who need it for their assigned duties.
- Receive stock carefully, record physical, good, packaging-damaged and product-damaged quantities truthfully, preserve evidence and record discrepancies.
- Keep merchant stock identifiable, secure and separated in accordance with the agreed arrangement, and never move, release or dispose of stock without the required approval or documented exception.
- Protect merchant, recipient and rider data from unauthorised disclosure, including screenshots, downloads, messaging and physical documents.
- Use warehouse capacity and storage records responsibly. A system record does not replace physical safety, regulatory, insurance or occupational-health obligations.
5. Driver and rider terms
Drivers and riders may access delivery details only after completing the required profile, licence, vehicle and verification steps. You agree to:
- Provide your true name, phone number, address, licence number, class and expiry date, emergency contact, vehicle registration and vehicle details.
- Upload genuine, current licence and verification images and promptly update or remove information that is no longer accurate.
- Accept only jobs assigned or made available to you, keep warehouse and recipient details private, and never share a phone number, address, directions or order information with an unauthorised person.
- Follow applicable road, safety, handling, identity, cash-collection and delivery laws. Do not operate while impaired or use a vehicle that is unsafe or unregistered.
- Confirm pickup, recipient handover, payment instruction and exceptions truthfully. Report loss, damage, delay, accident, coercion or suspected fraud immediately.
- Do not retain, copy or reuse customer data after a job except where required for a lawful dispute or incident report.
6. Records, documents and intellectual property
You retain ownership of product, business and document content you submit. You grant ShipMzigo a limited licence to host, process, display and transmit that content only as needed to provide, secure, support and improve the service. ShipMzigo owns its software, workflows, product registry, labels, branding and documentation. You must not copy, resell, reverse engineer or create a competing service from protected platform materials.
Operational records, audit events, receipt documents and consent records may be retained for security, dispute resolution, accounting, compliance and service continuity, subject to the Privacy & Data Policy.
7. Availability, suspension and termination
The service may change, be temporarily unavailable or require maintenance. ShipMzigo may restrict, suspend or terminate an account where information is false, consent is withdrawn without another lawful basis, credentials are compromised, a user breaches these terms, a security or safety risk exists, or continued access could harm another user. Where practical, ShipMzigo will provide a reason and a path to contact support. You remain responsible for obligations and records created before termination.
8. Disclaimers and liability
ShipMzigo is a coordination and record-keeping platform. To the extent permitted by law, the service is provided without a promise that every stock, warehouse, route, payment or delivery outcome will be accurate, uninterrupted or loss-free. ShipMzigo is not a carrier, insurer, warehouse custodian or seller merely because the platform records an activity. Users remain responsible for their own contracts, staff, vehicles, products, licences, taxes, insurance and legal compliance.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct or rights that applicable law protects. Otherwise, to the extent permitted by law, each party is responsible for losses caused by its own breach, negligence or unlawful conduct.
9. Changes, governing law and contact
We may update these terms when the service, law or security requirements change. Material changes will be highlighted at registration or through the platform. A new version may require you to accept the updated terms before continuing to use affected features. These terms are governed by the laws applicable in Tanzania, unless mandatory law requires otherwise.
Contact ShipMzigo Company Limited through shipmzigo.app/contact or at Haile Selassie Road 153, Oysterbay, Dar es Salaam, Tanzania.